At FENNEL, we are constantly trying to better your shopping experience. If you have any questions about the services Fennel.in and the products available on our site, simply email us at email@example.com and we'll write back to you with an answer.
Shopping on FENNEL is fun, easy and very addictive.
Our MRP’s are inclusive of all the charges, but delivery on off locations will be charged according to weight of the product. You will get to know whether shipping is free or chargeable, as soon as you enter your area pin code while making payments.
Your order will be processed in our warehouse within 2 working days. You can expect that items will usually arrive at their destination within 7 business days. Because our courier or postal service does not always directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the target delivery times.
Our prices are inclusive of taxes, other charges like Octroi (if any) will be charged from the customer.
For your shopping ease, FENNEL accepts majorly all cards. You can chose to pay with a credit or debit card, which can be a MasterCard, Maestro, Visa or Amex card, using our secure payment gateway.
You can easily access onto our website with the tracking Id provided at the time of purchase.
Yes, you need to register as a member to shop on FENNEL and complete your transaction. It helps us to know you better!
In case of multiple products being ordered, and if for any reason, FENNEL is unable to deliver a certain product/s, the customer shall be given a choice to select an alternate product. However, in case the customer does not wish to select any alternate product/s, FENNEL shall agree to refund the amount for that particular product.
We are based out of Gurgaon, India.
In case a product ordered is damaged or has a manufacturing defect or a wrong product has been delivered, we would request you to please take a photograph of the damaged product/s and contact our customer service team at firstname.lastname@example.org within 24 hours of receiving the order. Please retain all packaging materials, original invoice and the product/s until a set of instructions from FENNEL regarding the same is received. In case of any other complaints regarding the delivered package, email us at email@example.com within 24 hours of receiving the product and we shall act on it within 48hours.
Yes, your billing address can be different from your shipping address.
During the checkout process, you will first be asked to enter the shipping address, which corresponds to the location to which you want your purchase delivered.
During the second step of the checkout process, you will be prompted to enter your billing address. The billing address can be different from the shipping address. However, your billing address must match the address associated with the credit card that you are using to complete your purchase.